Support

Get in touch & common questions

A small project run by an individual developer in Helsinki. Email is the only support channel — we read everything and respond within seven days.

Email support

For account questions, data deletion requests, OAuth issues, bug reports, or anything else.

Frequently asked questions

Who can use the pipeline?

Twitch streamers who want their own livestream highlights to reach short-form audiences without manual editing. The pipeline is designed for individual creators — it is not a multi-tenant SaaS product, and there is no public sign-up flow on this website.

If you'd like to discuss using the Service, write to support@webscenen8n.xyz with your Twitch channel and a brief description of your stream type (gaming, just-chatting, IRL, etc.).

Can I clip someone else's Twitch stream?

No. The pipeline is strictly first-party. It only accepts source recordings from a Twitch channel the connected creator authenticates as. There is no path that takes an arbitrary Twitch URL or VOD ID — the recorder uses the OAuth token of the connected creator and only records the broadcasts of that same account.

This rule is also enforced in the terms of service (section 3) and is the reason we can be approved on TikTok, YouTube, and Instagram developer programs in the first place.

What happens to my source stream recordings?

Source recordings live on the server only long enough to extract highlight clips — typically under one hour. Once a clip is rendered and accepted by the destination platform, the source segment is deleted automatically.

Rendered clips are retained for up to 7 days for re-publishing and debugging, then pruned. OAuth tokens are kept encrypted while the integration is active and deleted within 24 hours of disconnection. Full retention rules are in the privacy policy.

Which platforms can I publish to?

The pipeline supports the three platforms with mature creator-publishing APIs: TikTok (Content Posting API), YouTube Shorts (YouTube Data API v3), and Instagram Reels (Instagram Graph API). All three connect via OAuth on the Postiz dashboard.

Clips are also pushed to a Telegram channel of your choice as part of the standard delivery — useful for previewing the queue or archiving.

How do I disconnect a platform?

The cleanest way is on each platform's own settings page:

You can also disconnect from inside the Postiz dashboard. Either way, our copy of your OAuth token is deleted within 24 hours.

Why are my clips being skipped?

The pipeline is intentionally strict. A segment can produce zero clips if all of these are true:

  • The keyword scoring engine couldn't find any window above the absolute virality threshold (10 / 100).
  • The DeepSeek quality gate scored every candidate window below 6 / 10.
  • No window contained recognizable speech (silent gameplay, music-only, AFK).

This is the desired behavior — boring segments produce zero clips, and the pipeline never publishes filler just to fill a schedule. If you think a specific moment was incorrectly filtered, email us with the timestamp and we'll review.

Can I customize the captions, hashtags, or layout?

Yes — most parameters are per-streamer config in the dashboard:

  • Layout mode (gameplay-only, webcam-only, or top-split).
  • Webcam region coordinates for face centering.
  • Whisper language hint (ru or en).
  • Telegram delivery channel.
  • Destination social platforms (TikTok / YouTube / Instagram).

Caption tone, hashtag style, and hook-title format are AI-driven from the actual transcript and are not directly user-editable; they're tuned in the system prompt for the DeepSeek call.

Is there a free tier or trial?

The Service is run as an individual developer project (the operator is a Twitch creator at twitch.tv/twentzi). There is no commercial pricing tier yet — early access is free. We manage onboarding manually to keep the render queue depth predictable. To apply, fill out the form on the apply page or email support@webscenen8n.xyz.

What if a clip violates a platform's community guidelines?

You are responsible for the content the pipeline publishes on your behalf. We do not pre-moderate clips. The destination platform's own community guidelines apply: TikTok, YouTube, and Instagram each enforce their own rules and may remove the clip or restrict the account.

If you find that a particular kind of content is being clipped that shouldn't be, you can disconnect the integration immediately or email us so we can pause publishing for your account.

How do I request all data deletion?

Email support@webscenen8n.xyz with the subject "Data deletion request" and the email or username you used in the dashboard. We respond within 7 days and the actual deletion is performed within an additional 14 days. Deleted data: OAuth tokens, post history, dashboard account, any cached source-stream segments still on disk.

Troubleshooting

OAuth flow returns "redirect_uri mismatch"

This means the platform's developer app has a different redirect URI registered than the one Postiz is sending. The expected redirect URI for TikTok is https://postiz.webscenen8n.xyz/integrations/social/tiktok, and analogous URIs apply for YouTube and Instagram. Email us if you see this and we'll re-check the registration on our side.

Clip published but doesn't appear in TikTok feed

Most common cause: the clip was uploaded with privacy SELF_ONLY (drafts) instead of PUBLIC_TO_EVERYONE. Open the TikTok app → Profile → Drafts and you should see it there. From draft you can finalize the caption and publish manually, or re-trigger from our side with the public privacy flag.

Less common: TikTok's content review held the clip for moderation. This usually clears within a few hours.

Subtitles look pixelated or out of sync

Subtitles are burned into the video at render time at 1080×1920. If you see them pixelated, the destination platform's re-encode is the culprit — try toggling the privacy from PUBLIC to SELF_ONLY and back, which sometimes triggers a re-encode at higher quality.

Out-of-sync subtitles usually indicate a Whisper alignment issue on a particular language or accent. Email the clip URL and we'll inspect the transcript timing.